}

24/7 Hour
Emergency Service

Contact Us
440-332-7503

Contact Us
(440) 332-7503

LEONA KRATOCHVIL

OWNER / OFFICE MANAGER

Leona graduated from John Carroll University with a BA in education. After teaching middle school for several years she ventured into the Plumbing, Heating and Cooling industry. In 1989, she became fully entrenched in the industry and has been working with clients ever since. She is the proud mother of three children and lives in the Munson area.

DENNIS KRATOCHVIL

OWNER / PRESIDENT

Dennis is a fourth generation plumber and he feels that he could not have picked a greater profession to be in. He enjoys meeting and helping people and improving their quality of life. Dennis enjoys getting up going to work early. He feels that he is surrounded by the best co-workers possible. Their attitudes and their true concern for their co-workers and clients make each day a great day. Dennis is blessed to have three wonderful children, a great wife and so many true friends.

TIM NEELY

HVAC OPERATIONS MANAGER

Tim Neely joined the Debord One Hour team in 2012. He is a certified HVAC expert, having over 20 years of experience in the industry.

ERIC DUNLAP

PLUMBING OPERATIONS MANAGER

My name is Eric Dunlap. I’ve been a plumber since 1984 and with our company since 1987. I have a wife, four children and nine grandchildren. I take a lot of pride in the work that I do. I believe every client should be respected, given options and always do what is in their best interest. I am a third generation plumber and a State Master Plumber.

JOE KINKOPH

DISPATCHER / CSR MANAGER

Hi, my name is Joe Kinkoph. I have been a dispatcher here at Benjamin Franklin/DeBord’s One Hour since 2008 and have 8 years prior experience. I love what I do because I have the opportunity to work closely with technicians and customers. I try to ensure that each and every customer of ours is treated how I myself would expect to be treated.

DIANE POLAKOWSKI-MCARDLE

BOOKKEEEPING AND ACCOUNTING

My name is Diane and I am the CSR/Bookeeper. I joined the company in January of 2005. I enjoy working with the public as a customer service representative, as well as the daily challenge of the companies accounting. I’ve lived in Geauga county all of my life, and get a lot of satisfaction out of helping my neighbors and clients.

LISA GILES

BOOKKEEEPING AND ACCOUNTING

My name is Lisa Giles. I joined the company in 2006 and have a wide variety of duties in the office. I am married and our children are four cats and a horse.

DEBBIE STEWART

CSR / DISPATCHER

Debbie started with Benjamin Franklin Plumbing and DeBord’s One Hour in 2015. I am married and have a son and daughter. In my spare time, I love spending time camping, traveling and spending time with family and friends. I have 30 years experience in the customer service field and will go above and beyond to ensure that our clients receive excellent attention.

KATE WEBB

CSR / DISPATCHER

Kate joined the company in 2016. I have over 10 years of experience in the customer service field. I have three children and my hobbies include reading and gardening.

MINDI VAGI

CSR / DISPATCHER

Mindi has been with our company since 2017. She is a dispatcher and CSR and has been in the customer service field for many years. I have two children and live in Lake county.

BRETTON REBOL

HVAC TECHNICIAN

I have been with DeBord’s since 2011 and I am happy to call it home. The quality of the service we provide and the customer first attitude of everyone here makes it easy to do my job. I look forward to giving customers the kind of service they deserve and with the team we have, I know it will be accomplished. I have been in Lake/Geauga Counties my whole life and feel it is a great place to raise my family mostly due to the kindness and attitude of our community and everything we have.

JIM MERHAR

HVAC TECHNICIAN

Jim Merhar started with DeBord’s One Hour in 2015. I am excited to be assisting our clients with HVAC service and new installations. It’s a great feeling knowing that you are able to help someone when either their house is too hot or too cold. I also enjoy working with some of the best technicians in the industry.

MIKE TAYLOR

HVAC INSTALLER

Mike Taylor started with DeBord’s One Hour in 2011 and have enjoyed working in a family oriented atmosphere. I have three children and live in Hiram. Helping our clients to get heat and air back up and working is my top priority.

TIM CLAAR

INVENTORY CONTROL / WAREHOUSE MANAGER

I manage inventory levels and see that the techs are supplied with what they need to service our customers. I have worked in the HVAC industry for over forty years, including fabrication, installation, wholesale, and management. I have been with Debord’s now for 3 years and enjoy working with the technicians and office staff. I’m Married with 2 grown children and 2 grown step children my wife Alice and I live in Willowick, Ohio. My hobbies include permanent site camping, guitar and cooking.

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440-332-7503

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We can also handle your plumbing needs!

• Septic Repair & Installation • Sewer Re-lining • Water Treatment • Pump & Well • Water Heaters • Toilets • Faucets • Pipes & Sewers
• Septic Repair & Installation
• Sewer Re-lining
• Water Treatment
• Pump & Well
• Water Heaters
• Toilets
• Faucets
• Pipes & Sewers